FAQ & Site Info

About

DUROFIXORG – Policies & Business Information
1. About Us

DUROFIXORG is an online fashion retailer offering sports apparel and fan-style clothing inspired by modern trends and street culture. We provide high-quality products at competitive prices, with reliable shipping and responsive customer service.

Business Information:

Owner: Huangfu Zhaole
Business Address: No. 48 Xizhuang, Fuzhuang Village, Tangshan Street, Jiangning District, Nanjing, Jiangsu, 211100, China
Operational Since: 2024

Contact:

Email: [email protected]
Phone: +86 189 5071 0433
Response Time: Within 24 hours (Monday–Friday)
2. Shipping Policy
Order Processing: Orders are processed within 1–3 business days after payment confirmation.
Delivery Estimates:
United States: 6–13 business days
International: 10–20 business days
Tracking: A tracking number is provided via email once the order ships.

Notes:

Delivery times may vary due to customs or carrier delays.
Customers must provide accurate shipping information.
3. Return & Refund Policy
Return Window: 30 days from delivery.
Condition: Items must be unused, unworn, and in original packaging.
Return Process: Contact us to receive return instructions before shipping.
Refunds: Processed to the original payment method after item inspection.

Return Shipping Costs:

Our Error: Wrong or defective items – we cover shipping.
Customer Preference: Size or style changes – customer covers shipping.
4. Contact Us
Email: [email protected]
Phone: +86 189 5071 0433 (Monday–Friday, 9:00 AM – 6:00 PM Beijing Time)
Business Address: No. 48 Xizhuang, Fuzhuang Village, Tangshan Street, Jiangning District, Nanjing, Jiangsu, 211100, China
Response Time: Within 24 hours on business days

Required Info for Customer Inquiries:

Order number (if applicable)
Full name
Description of the question or issue